Delivery and returns
Free UK delivery, dispatched within one working day, and 14 days to change your mind for any reason. No restocking fee, no argument.
Getting it to you
| Cost | Free — included in the price shown. Nothing is added at checkout. |
| Method | Royal Mail 1st Class |
| Dispatch | Within 24 hours of your order |
| Typical arrival | 1–2 working days after dispatch |
| Where we ship | Great Britain (England, Scotland, Wales) |
We do not currently ship to Northern Ireland, the Channel Islands, the Isle of Man, or outside the UK. Northern Ireland is not an oversight — goods sold there fall under EU product safety rules requiring a responsible person based in the EU or NI, and we do not have one. We would rather say so than take your money and cancel.
Orders go by Royal Mail 1st Class as a large letter, so in most cases it fits through the letterbox and nobody needs to be in. It is not a tracked service and there is no signature — that is what keeps the price at £6.95 with delivery included rather than pushing it several pounds higher. If it does not turn up, see below: you are covered either way.
If your order has not arrived within 10 working days of dispatch, email us and we will either resend it or refund you. Royal Mail does not treat an item as lost before then, but we are not going to make you wait longer than that for an answer.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive the goods to tell us you are cancelling. You do not need a reason and we will not ask for one.
How it works
- 1
Tell us within 14 days
Email help@swiftassistuk.co.uk with your order number. Any clear statement is enough — you can use the form below, but you do not have to.
- 2
Send the goods back within 14 days of telling us
Return postage is at your cost, and we are telling you that here because if we did not, the law would make us pay it. A pouch goes back as a large letter for a couple of pounds. Get proof of postage — it is free and it protects you.
- 3
We refund you within 14 days
Counted from the day we receive the goods back, or the day you show us proof you sent them, whichever is sooner. Refunds go to the card you paid with.
You can open the packaging and inspect the product as you would in a shop. If you handle it beyond that and its value drops as a result, we may reduce your refund to reflect that — but testing a pouch by putting your key in it and walking to your car is exactly what we tell you to do, and we are never going to treat that as a reason to reduce a refund.
Model cancellation form
You do not have to use this. It is here because the regulations require us to make it available. Copy it into an email to help@swiftassistuk.co.uk.
If it arrives damaged or stops working
This is a different thing from changing your mind, and it is not limited to 14 days. If a product is faulty, not as described, or not fit for purpose, we pay the return postage and you get a refund, repair or replacement under the Consumer Rights Act 2015. Full detail on the terms of sale page.
A Faraday pouch that fails the handle test is a faulty product. If a pouch stops blocking within a reasonable period of normal use, tell us. We are the ones telling you to test it monthly, so we are not going to be difficult when a test finds something. Send us the order number and roughly when you bought it.