Guides & advice

Know where you stand.

Clear, jargon-free answers to the questions drivers ask us most — written for people, not lawyers.

6 min read

What to do after a non-fault car accident: a step-by-step guide

The right steps in the first hour protect your safety, your claim and your wallet. Here's exactly what to do at the scene and afterwards.

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7 min read

How much is my accident claim worth?

From the whiplash tariff to vehicle damage and lost earnings — a plain-English look at what makes up a non-fault claim, with the current 2025 figures.

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4 min read

No win, no fee explained

What 'no win, no fee' really means, what you pay if you win, and what happens if your claim doesn't succeed — with no jargon.

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6 min read

Whiplash claims explained: symptoms, the 2025 tariff and what you can claim

Whiplash is the most common road-accident injury in the UK. Here's how claims work under the current rules, and the fixed amounts that apply from 31 May 2025.

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5 min read

Non-fault vs fault accidents: what's the difference and why it matters

Whether an accident was your fault changes everything about your claim. Here's how fault is decided and what a non-fault claim means for you.

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5 min read

Your right to a replacement vehicle after a non-fault accident

If the crash wasn't your fault, you shouldn't be left without a car. Here's what you're entitled to, and the difference between a courtesy car and a like-for-like hire.

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4 min read